Current Openings 

All interested candidates are requested to read job description carefully before applying for particular position

Sales Executive - Karachi

Job purpose

Prospecting and developing new business opportunities in order to promote Emaar Pakistan and achieve sales Targets through direct & indirect channels. This position is directly reports to Manager – Sales.

Principal Accountabilities
  • Dealing with walk-in / indirect / scheduled customers.
  • Brief customers on payment plans and floors plan of the available inventory.
  • Briefing on sales & purchase agreement.
  • Creating sales order in ERP and submission of document to relevant departments and sales admin for record keeping and sales process.
  • Reviewing own sales performance, aiming to meet or exceed targets.
  • Respond to minimum 50 Leads/day
  • Hold 3 Group meetings with RECs and High Network Individual from different industries per month
Qualifications & Experience (Competencies Required)
  • Candidate must be Graduate.
  • Having 3 – 5 years of relevant experience.
  • Should be sales person.
  • Excellent communication skills.
  • Strong knowledge of Real Estate Market.
  • A confident and determined approach.
  • A high degree of self-motivation and drive.
  • Ability to work both independently and as part of a team.
  • The capacity to flourish in a competitive environment.
  • Bilingual (English & Urdu). Any Foreign Language would be added advantage.

Apply Now

Team Lead Customer Care - Islamabad

Job purpose

Ensure that Emaar customer are provided with high level service by customer care team in accordance with department Service Level Agreement while achieving the objectives KPIs resulting in greater customer satisfaction and adding value to customer care department.

Customer satisfaction is an extremely vital aspect of the Emaar experience and great focus is placed on PHD. The job holder will be responsible for managing unsurpassed pre and post occupation services to every Emaar Pakistan’s home owner. This position is directly reports to Manager – Customer Care.

Principal Accountabilities
  • Ensure that Customer Care team provides customers with the high level of service as per agreed department Service Level Agreement and Objective to achieve 85% customer satisfaction via professional & timely problem resolution, product knowledge, status update, willingness to help, timely call back and turn-around time in accordance with attached Service Level Agreement document.
  • Coach and support team and seniors in dealing with difficult customers or complex issues, whilst developing their own self and ensure department performance standards met.
  • Ensure internal issues are addressed on inter-department level and major customer issues are escalated to the Management for corrective action.
  • Department reports are submitted on time and accurate records are maintained.
  • Contribute to continual improvement of customer care department updates, Customer Life Cycle policies & procedures, and make recommendations for increasing customer satisfaction.
  • Ensure the operations & information is up to standards & to date.
Qualifications & Experience (Competencies Required)
  • Candidate must be Business Graduate.
  • Having at least 6 years of experience in customer services of relevant industry
  • Customer Focus and Team Work
  • Supervisory Skills
  • Communication Skills
  • Problem Solving
  • Planning & Organizing
  • Discipline, Perseverance, Continual Improvement

Apply Now

Manager Product Quality Assurance - Karachi

Job Purpose

The PQA Manager will enforce best practices for all PQA projects and will manage all activities for all Quality Assurance personnel. The PQA Manager will organize and manage the PQA aspect of all property management to ensure they maintain a satisfactory level of quality, ensure property function efficiently, and that the property management process will operate in accordance with established procedures.

Principal Accountabilities
  • Work collaboratively and cooperatively as a member of the company’s Property Quality Assurance team (PQA).
  • Assist the Director, CC Operations in implementing the strategies, policies and procedures for the department and ensure coordination between customers, contractors and the maintenance team.
  • Ensure that all tasks assigned individually and to the team collectively are completed as planned on schedule and budget.
  • Report on a regular basis to the Director, Customer Care Operations on all issues concerning the upkeep, maintenance and preventive maintenance on all Emaar’s freehold properties.
  • Escalate all sensitive and/or complex maintenance issues in units to the line manager. Ensuring emergency maintenance contacts are available with contact centres.
  • Liaise with external and internal providers to obtain the best level of service for the company and ensure that preventive maintenance schedules and appropriate staff levels are maintained.
  • Assist Director, Customer Care Operations to develop and implement effective IT solutions for the department’s operations.
  • Take initiative and provide inputs to the department’s continuous improvement process.
  • Respond on the queries directed to PQA email from customers, internally and externally
Qualifications & Experience (Competencies Required)
  • Bachelor’s Degree from reputed university with qualifications in engineering/ architecture required.
  • Minimum 8 – 10 years in Property Engineering Management experience
  • Strong problem analysis, solving and research skills.
  • Ability to interact tactfully and effectively with customers, occasionally in situations where relationships may be strained.
  • Excellent interpersonal skills
  • Excellent communication skills both written and verbal
  • Ability to plan, organize and prioritize tasks and use available resources to solve issues

Apply Now

GET IN TOUCH

For general enquiries, please contact us using the below

0800-EMAAR (0800-36227)
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