Current Openings 

All interested candidates are requested to read job description carefully before applying for particular position

Sales Executive - Karachi

Job purpose

Prospecting and developing new business opportunities in order to promote Emaar Pakistan and achieve sales Targets through direct & indirect channels. This position is directly reports to Manager – Sales.

Principal Accountabilities
  • Dealing with walk-in / indirect / scheduled customers.
  • Brief customers on payment plans and floors plan of the available inventory.
  • Briefing on sales & purchase agreement.
  • Creating sales order in ERP and submission of document to relevant departments and sales admin for record keeping and sales process.
  • Reviewing own sales performance, aiming to meet or exceed targets.
  • Respond to minimum 50 Leads/day
  • Hold 3 Group meetings with RECs and High Network Individual from different industries per month
Qualifications & Experience (Competencies Required)
  • Candidate must be Graduate.
  • Having 3 – 5 years of relevant experience.
  • Should be sales person.
  • Excellent communication skills.
  • Strong knowledge of Real Estate Market.
  • A confident and determined approach.
  • A high degree of self-motivation and drive.
  • Ability to work both independently and as part of a team.
  • The capacity to flourish in a competitive environment.
  • Bilingual (English & Urdu). Any Foreign Language would be added advantage.

Apply Now

Team Lead Customer Care - Islamabad

Job purpose

Ensure that Emaar customer are provided with high level service by customer care team in accordance with department Service Level Agreement while achieving the objectives KPIs resulting in greater customer satisfaction and adding value to customer care department.

Customer satisfaction is an extremely vital aspect of the Emaar experience and great focus is placed on PHD. The job holder will be responsible for managing unsurpassed pre and post occupation services to every Emaar Pakistan’s home owner. This position is directly reports to Manager – Customer Care.

Principal Accountabilities
  • Ensure that Customer Care team provides customers with the high level of service as per agreed department Service Level Agreement and Objective to achieve 85% customer satisfaction via professional & timely problem resolution, product knowledge, status update, willingness to help, timely call back and turn-around time in accordance with attached Service Level Agreement document.
  • Coach and support team and seniors in dealing with difficult customers or complex issues, whilst developing their own self and ensure department performance standards met.
  • Ensure internal issues are addressed on inter-department level and major customer issues are escalated to the Management for corrective action.
  • Department reports are submitted on time and accurate records are maintained.
  • Contribute to continual improvement of customer care department updates, Customer Life Cycle policies & procedures, and make recommendations for increasing customer satisfaction.
  • Ensure the operations & information is up to standards & to date.
Qualifications & Experience (Competencies Required)
  • Candidate must be Business Graduate.
  • Having at least 6 years of experience in customer services of relevant industry
  • Customer Focus and Team Work
  • Supervisory Skills
  • Communication Skills
  • Problem Solving
  • Planning & Organizing
  • Discipline, Perseverance, Continual Improvement

Apply Now

Customer Care Executive – Karachi

Job purpose

Provide Emaar customers with high level of customer service in accordance with Service Level Agreement while achieving the Objectives and KPIs resulting in greater customer satisfaction and adding value to Customer Care Department. This position is directly reports to Manager – Customer Care.

Principal Accountabilities
  • Attend to walk-in customers with minimum waiting time using Q-ing system
  • Ensure all inquiries from customers are acknowledged and distributed within Customer Care team or forwarded to other departments to the contact list within 48 hours.
  • Return customer calls (received from Call Centre via Service Requests with turn-around time of 8 hours)
  • Reply to customer emails, letters and faxes within 48 hours
  • Be courteous, polite, helpful and professional in customer approach
  • Maintain accurate customer history in system via ‘Interactions’ and ‘Service Requests’ in accordance with Customer Care Service Level Agreement
  • Handle complaints, customer queries, resolve issues within specified timelines (as per Service Level Agreement and use of Priorities)
  • Conduct necessary research and follow with other departments on behalf of the customer before coming up with recommendations
  • Provide status update to customers on pending / on-going cases
  • Escalate customer issues and report major problems to Superiors
  • Prepare ‘Exception Forms’ and collect the evidence in the file to support the exception for customers in line with Policies & Procedures for management approval
  • Provide clarification to customers with regard to Customer Life Cycle Policies & Procedures
  • Attend weekly staff meetings and proactively raise issues for group discussions and information sharing
  • Proactively participate in making suggestions and creative ideas and other department activities.
  • Providing account history and payment details to customers
  • Collect customer feedback from walk-in customers
  • Perform any task assigned by Manager, Customer Care.
Qualifications & Experience (Competencies Required)
  • Business Graduate with Masters/Bachelor’s degree
  • Training courses / additional qualifications
  • Customer Service Experience of 2-3 years
  • Customer Focus Team Work
  • Business Communication Skills, including business letters/emails/memos writing, Report Writing Proficient in use of MS Office Suite
  • Problem Solving
  • Planning & Organizing
  • Discipline, Perseverance, Continual Improvement

Apply Now

Manager Product Quality Assurance - Karachi

Job Purpose

The PQA Manager will enforce best practices for all PQA projects and will manage all activities for all Quality Assurance personnel. The PQA Manager will organize and manage the PQA aspect of all property management to ensure they maintain a satisfactory level of quality, ensure property function efficiently, and that the property management process will operate in accordance with established procedures.

Principal Accountabilities
  • Work collaboratively and cooperatively as a member of the company’s Property Quality Assurance team (PQA).
  • Assist the Director, CC Operations in implementing the strategies, policies and procedures for the department and ensure coordination between customers, contractors and the maintenance team.
  • Ensure that all tasks assigned individually and to the team collectively are completed as planned on schedule and budget.
  • Report on a regular basis to the Director, Customer Care Operations on all issues concerning the upkeep, maintenance and preventive maintenance on all Emaar’s freehold properties.
  • Escalate all sensitive and/or complex maintenance issues in units to the line manager. Ensuring emergency maintenance contacts are available with contact centres.
  • Liaise with external and internal providers to obtain the best level of service for the company and ensure that preventive maintenance schedules and appropriate staff levels are maintained.
  • Assist Director, Customer Care Operations to develop and implement effective IT solutions for the department’s operations.
  • Take initiative and provide inputs to the department’s continuous improvement process.
  • Respond on the queries directed to PQA email from customers, internally and externally
Qualifications & Experience (Competencies Required)
  • Bachelor’s Degree from reputed university with qualifications in engineering/ architecture required.
  • Minimum 8 – 10 years in Property Engineering Management experience
  • Strong problem analysis, solving and research skills.
  • Ability to interact tactfully and effectively with customers, occasionally in situations where relationships may be strained.
  • Excellent interpersonal skills
  • Excellent communication skills both written and verbal
  • Ability to plan, organize and prioritize tasks and use available resources to solve issues

Apply Now

QA/QC Engineer - Karachi

Job Purpose

Quality Assurance/Quality Control Engineer is required to ensure the quality of ongoing project activities and all project deliverables by participating in each stage of a project life cycle, beginning with development and ending with delivery to end user and closeout. Training of other staff and proper documentation from inception to close out. QAQC engineer must also adhere and implement quality standards and employee safety standards as set in company operating manuals not within company organogram but all other stakeholders related to company operation viz. Contractor, Consultant, Supplier, etc. This position is directly reports to Senior Manager Projects.

Principal Accountabilities
  • Implement the approved QA/QC management system/ plan at site.
  • Coordinate with consultant for all quality inspections.
  • Coordinate and supervise Document Controller to ensure all the Documents are being compiles and documented properly.
  • Review and comment Consultant’s QAQC implementation documentation.
  • Review and comment Contractor’s QAQC manual and Consultants comments.
  • Verify that all the site activities are being organized as per the quality norms and standards and in accordance with applicable codes and specification.
  • Conduct site internal and external audits and be ready Emaar periodical quality audits.
  • Coordinate all the quality site inspections through the consultant’s/contractor QAQV inspectors.
  • Ensure all the close out documents are properly reviewed and documented as per standard.
  • Review Consultant’s issued NCR and Contractor remedial action. Provide comments if necessary.
  • Coordinate with consultant and contractor for any 3rd party inspection. Prepare necessary documentation when required and / or review contractor and consultant submitted reports.
  • Review the contractor proposed and consultants recommended materials if they are in accordance with contract and specification.
  • Conduct training to engineers and other officials for quality control implementation program.
  • Coordinate with the Project Manager on all quality issues Coordinate and chair the QA/QC site weekly meetings with consultant and contractor and report to Project Manager.
  • Elaborating inspection and test programs. Conduct factor visit for pre-qualification new contractors/suppliers. Review their setup in accordance with company requirement.
  • Ensure the safety is adhered to at site and if necessary coordinate with HSE Consultant to conduct peer review of QHSE plan.
  • Prepare/ review necessary formats for submittals, inspection, reporting, etc.
  • Report writing
  • Any other task(s) as and when given by Project Manager/ Sr. Project Manager.
Qualifications & Experience (Competencies Required)
  • Bachelors in Engineering from a reputed Engineering institute.
  • 4 – 6 years working in field / project in a capacity of Quality Control / Quality Assurance Engineer preferably 2 years in Gulf countries.
  • Good knowledge of Computer packages such as MS Office, Document Control System (EDMS – Electronic Document Management System), Presentation and Visio.
  • Strong writing skills. Fluent in English both speaking and writing.
  • ISO /QMS certification is plus.
  • Be able to work in pressure and able to meet the targets.

Apply Now

GET IN TOUCH

For general enquiries, please contact us using the below

0800-EMAAR (0800-36227)
SUBSCRIBE TO OUR NEWSLETTER
""
1
Previous
Next

Follow Us:

Toggle This
  • Content displayed on the website is to serve a marketing purpose and will not have any standing in the court of law. Emaar Pakistan reserves all rights to make any changes to layouts, plans and products whenever it sees fit. © Emaar Pakistan. All Rights Reserved.