Customer Care

at Emaar Pakistan

In order to ensure the successful replication of Emaar Dubai’s business model, overseas and to present our customers a lifetime opportunity to experience signature lifestyle, embracing luxury living, Emaar Pakistan’s Customer Care plays an imperative role and places Emaar at the forefront of offering an unforgettable experience.

Our foray into hospitality reiterates our commitment in relentless pursuit of excellence. Our main objective is to grasp and anticipate our customer needs and deliver services that go beyond their expectations.

We at Emaar are determined to construct our customer’s dreams into reality. We realize that customers are not just a source of revenue; they are the ambassadors of our brand and the lifeblood of our company. Our relation with our customers does not end when we sell a home – indeed, this is just the beginning. Emaar is a lifestyle brand, and we work endlessly to improve the lives of our customers.

After-sales services at Emaar Pakistan

Emaar Pakistan Customer Care offers a range of services that include:

  • Customer Interaction
  • Record Maintenance
  • Property Transfer
  • Addition / Deletion of names to sales contracts
  • Selection of finishing options
  • Upgrade/ downgrade of finishing option
  • Handover
  • Payment Collections

FAQs – Customer Care

Is Emaar delivering on time?

Yes, Emaar has already started handing over of the first phase of Mirador Villas at Canyon Views and has fulfilled its promise of delivery.

How can I transfer my property before completion?

Customer Care at Canyon Views, Islamabad assists in conducting Property Transfer before completion. All dues to-date should be clear and the transfer fee would be applicable as per policy for each product. The documents required are as listed below:

Documents Required by the Transferor:

  • Transfer form to be filled and signed
  • Original Sales Agreement
  • All Original Payment Receipts
  • Original Payment Plan
  • Original Unit Plan
  • Original CNIC and 3 copies
  • Attested CNIC of Nominees

Documents Required by the Transferor:

  • Transfer form to be filled and signed
  • Original CNIC and 3 copies
  • Attested CNIC of Nominees

For further information please write us at customercarepak@emaar.ae

FAQs – Property Handover

Can I nominate someone on my behalf to attend the Home Orientation meeting or to take possession of my property?

Yes. You may nominate someone to come for your Home Orientation on your behalf. This could be done by providing a Power of Attorney to your nominee. The template for POA is available with our Property Handover Department. In addition your nominee may sign & collect all relevant documents, items, collect Villa keys, and take possession on your behalf and to do all other lawful acts necessary for carrying out abovementioned tasks.

Who issues the allotment letter of my property?

The allotment letter of your property is issued by DHA Islamabad. After fulfillment of the following requirements Emaar Pakistan will assist you in obtaining the Allotment Letter of your property from DHA.

  • Payment of all outstanding dues
  • Applicable Federal Excise Duty (FED)
  • One year Facility Management Service Charges
  • Any other applicable charges

What are the documents required by DHA to issue the allotment letter?

The allotment letter of your property is issued by DHA Islamabad. After fulfillment of the following requirements Emaar Pakistan will assist you in obtaining the Allotment Letter of your property from DHA.

  • Duly filled DHA Membership Form
  • 2 Passport size Photographs
  • 2 Attested copies of your CNIC
  • Intimation Letter authorizing DHA to issue the allotment Letter (Issued by Emaar)
  • DHA Membership Fee (Pay Order in the name of ‘DHA Islamabad’

How can I apply for the Utilities connections (Electricity, Gas, Telephone)?

You can apply for Utilities connections once you obtain the Property Allotment Letter from DHA Islamabad.

How can I book or reschedule my home orientation appointment?

You may book or reschedule your appointment for your Home Orientation by contacting Property Handover department on phdpk@emaar.ae Appointments can also be fixed by calling our contact centre at 0800 (EMAAR) 36227 (for Local customers) & at +92 51 2098311 (for overseas customers)

GET IN TOUCH

For general enquiries, please contact us using the below

0800-EMAAR (0800-36227)
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